Privacy Policy
At Culpepper Cleaners, we do everything we can to protect your privacy. Please see below for our privacy policy.
Effective February 19, 2026
Culpepper Cleaners (“Culpepper,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices available to you.
By using our website, you agree to the practices described in this policy. We may update this Privacy Policy from time to time, and the most current version will always be posted on this page with an updated effective date.
INFORMATION WE COLLECT
When you interact with our website, create an account, schedule services, or contact us, we may collect information you provide directly. This may include your name, email address, phone number, mailing address, billing information, order history, garment care instructions, and any messages or inquiries you send to us.
We also collect certain information automatically when you visit our website. This may include your IP address, browser type, device information, pages viewed, time spent on the site, and the website that referred you to us. Like most websites, we use cookies and similar technologies to help the site function properly, remember your preferences, and understand how visitors use our website so we can improve it. You may adjust your browser settings to limit cookies, although doing so may affect how the site functions.
To ensure accuracy and quality in our services, we may use barcode or tagging systems to track garments and any special instructions you provide.
HOW WE USE YOUR INFORMATION
We use the information we collect to operate and improve our services. This includes processing orders, notifying you when your items are ready, responding to your questions, personalizing your experience, improving our website, and maintaining service quality.
If you choose to receive marketing communications, we may send you updates, special offers, or information about our services. You can opt out of promotional emails at any time by using the unsubscribe link included in those messages or by contacting us directly. Even if you opt out of marketing messages, we may still send you service-related communications regarding your orders or account.
We do not sell your personal information.
HOW WE SHARE INFORMATION
We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, website hosting providers, and technology partners. These providers are required to protect your information and use it only for the services they provide to us.
We may also disclose information if required by law, court order, or legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, address safety concerns, or enforce our policies.
If Culpepper Cleaners is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
YOUR PRIVACY RIGHTS
Depending on your state of residence, including Texas, you may have the right to request access to the personal information we collect about you, request correction of inaccurate information, request deletion of certain information, and receive information about how your data is used and disclosed.
Although we do not sell personal information, you have the right to inquire about how your information is handled and to exercise any rights available under applicable law. We will not discriminate against you for exercising your privacy rights. To protect your information, we may take reasonable steps to verify your identity before fulfilling a request.
DATA RETENTION AND SECURITY
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no system can guarantee complete security.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
CHILDREN'S PRIVACY
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
DO NOT TRACK SIGNALS
Some web browsers offer a “Do Not Track” feature. Because there is no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track settings.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
CONTACT US
If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact us at:
Culpepper Cleaners
7730 Broadway
San Antonio, TX 78209
(210) 824-5051